General Technology Questions:

Q. What are the requirements at Pacifica for student computer hardware and software?

A. Please see the Computer Requirements Table in the Student Handbook for an updated list of minimum and recommended computer configurations for both Apple and PC computers.

Q. Can I purchase discounted software for my Apple or PC computer from Pacifica?

A. Yes, but the Pacifica Bookstore does not widely sell software to students. There are a variety of websites where you can purchase discount software with your My.Pacifica Student E-mail address. The Pacifica IT department prefers Academic Superstore. However, there other discount student software vendors that will provide you with great deals on software and can be found by doing a simple Google search.

Q. I will be visiting Pacifica, is there Wi-Fi available for my personal computer use?

A. Yes, the Wi-Fi SSID is Pacifica. You will find an extensive network and signal range throughout the Pacifica Ladera and Lambert campuses.


My.Pacifica Student Services Website:

Q. Where do I go to get to the My.Pacifica Student Services website so that I can register for my classes?

A. Go to the website address http://my.pacifica.edu and click on “Self-Service” to register for your classes every quarter.

Q. What is my My.Pacifica Student Services website username?

A. Your My.Pacifica username is in the format firstname.lastname (i.e.-John.Doe) for Self-Service and E-Learning. Your username for Student Email is in the format of firstname.lastname@my.pacifica.edu.

Q. What is my My.Pacifica Student Services website password?

A. After you are accepted to Pacifica, and arrive on campus the first day, a letter will be given to you with your username and password for Elearning, Student E-mail.  Your Self-Service password will have already been sent to your Student Email account.  Initially My.Pacifica Student Email and Elearning passwords are synchronized. However, subsequent password changes are not synchronized between all My.Pacifica systems.

Q. How do I reset my My.Pacifica Student Services password for online registration?

A. Go to http://my.pacifica.edu and select the Self-Service link. Click on the “Forgot My Password” option, enter your username and click “Submit”, correctly answer your Security Question, and a new password will be emailed to your My.Pacifica Student E-mail account. You can also go to the My.Pacifica Help Guides and Tutorials website to view a password reset tutorial.

Q. I have requested a reset to My.Pacifica Student Services password, what email account is the information sent to?

A. Any Pacifica related information will be sent to your My.Pacifica student e-mail account. Point your web browser to the website address http://email.my.pacifica.edu and login to your account to get your password reset e-mail.

Q. Why are my My.Pacifica passwords not synchronized between all Pacifica systems?

A. The My.Pacifica eLearning, E-mail and Student Services websites are all separate systems that are unable to synchronize data across technology.

Q. Do I have to register for my classes online?

A. Yes, you have to personally log into the My.Pacifica Self-Service website and register for courses quarterly. The IT Department is not able to register you for your classes.

Q. Is there a guide to walk me through registering online?

A. Yes, you can go to the My.Pacifica Help Guides and Tutorials website for a step-by-step tutorial on how to register for your classes online.

Q. What happens if I register after the registration deadline has passed?

A. The Registrar and the Business Office will assess you a late registration fee. Make sure to register early for your classes and avoid any last minute registration troubles.


My.Pacifica Student E-mail Website:

Q. Where do I go to get to the My.Pacifica Student E-mail website so that I can check my My.Pacifica e-mail?

A. Go to the website address http://email.my.pacifica.edu to check your Pacifica e-mail.

Q. What is my My.Pacifica Student E-mail website username?

A. Your My.Pacifica E-mail website username is in the format firstname.lastname@my.pacifica.edu (i.e.-John.Doe@my.pacifica.edu).

Q. What is my My.Pacifica Student E-mail website password?

A. After you are accepted to Pacifica, and arrive on campus the first day, a letter will be mailed to you with your username and password for registration and e-mail. The letter should arrive approximately one to two weeks after your first day on campus. Initially all My.Pacifica usernames and passwords are synchronized. However, subsequent password changes are not synchronized between all My.Pacifica systems.

Q. How do I reset my My.Pacifica Student E-mail password for e-mail access?

A. Please email itsupport@pacifica.edu or phone the Pacifica IT Department at 805-679-6199. If you call after the hours of 9a.m. – 5p.m., Monday – Friday, please leave a message and we will make every effort to return your call the next business day.

Q. Why are my My.Pacifica passwords not synchronized between all Pacifica systems?

A. The My.Pacifica eLearning, E-mail and Student Services websites are all separate systems that are unable to synchronize data across technology.  However, you can choose to set everything up with the same password, essentially synchronizing your logins.

Q. What e-mail address will Pacifica use for electronic communications?

A. All official Pacifica e-mail communication will be sent to your My.Pacifica Student E-mail address. It is the responsibility of students to monitor their My.Pacifica e-mail. Every student is responsible for all e-mail communications that are sent to their My.Pacifica Student E-mail account.

Q. What is the format of my My.Pacifica Student E-mail address?

A. The format for your e-mail address will be firstname.lastname@my.pacifica.edu (i.e.-john.doe@my.pacifica.edu).

Q. How do I forward my My.Pacifica e-mail’s to a personal e-mail account (Yahoo! Mail, Hotmail, Gmail, etc)?

A. The functionality to forward your My.Pacifica Student E-mail’s is available using the My.Pacifica e-mail system. However, Pacifica discourages its use because of the reliability of destination SPAM filters and e-mail administration at the end of an e-mail chain. For example, if Yahoo! or Hotmail decide to block @my.pacifica.edu e-mails, any forwarding you setup may be prevented by Yahoo! or Hotmail’s e-mail systems. In addition, whether or not an e-mail is received by an external e-mail address, every student is responsible for all e-mail communications sent to their My.Pacifica Student E-mail account.


My.Pacifica eLearning Website:

Q. Where do I go to get to the My.Pacifica distance learning website?

A. Go to the website address http://elearning.my.pacifica.edu to check your online classes.

Q. What is my My.Pacifica eLearning website username?

A. Your My.Pacifica E-mail website username is in the format firstname.lastname (i.e.-John.Doe). Your username will be the same for your My.Pacifica eLearning and Student Services website. You will be emailed your username and password when your account is created and you are enrolled in a course.

Q. What is my My.Pacifica eLearning website password?

A. You will receive D2L login information from the IT Department, either via email or in a hard copy letter with your student ID (depending on your degree program). If you lost or forgot your password, please follow the instructions below to reset your password.

Q. How do I reset my My.Pacifica eLearning password?

A. Go to http://elearning.my.pacifica.edu and click the “Forgot Password?” link.  For detailed instructions please visit eLearning Student User Guides and Tutorials. .

Q. Why are my My.Pacifica passwords not synchronized between all Pacifica systems?

A. The My.Pacifica eLearning, E-mail and Student Services websites are all separate systems that are unable to synchronize data across technology platforms.  However, you can choose to set everything up with the same password, essentially synchronizing your logins.